Refund Policy for Domains
Domain registrations are non-refundable. However, if you register a free domain with any of our hosting plans, and decide to cancel the hosting plan, a partial refund will be issued. The cost of the domain will be deducted from this refund. We strive to deliver domains promptly, but in the rare case we are unable to provide a domain within 24 hours, we will issue a full refund for the domain purchase.
Please note that all listed domain prices are for standard domains, not premium domains. As we are currently in our beta stage, we do not have a tool to check for premium domains. If the domain you selected is identified as a premium domain, we will promptly inform you and offer a refund or account credit, based on your preference.
Domains that host phishing or abusive content will be suspended by the registrar. DotShift is not responsible for such suspensions. As per our terms, domains are non-refundable if suspended for these reasons.
Refund Policy for Hosting Services
At DotShift, we are committed to delivering exceptional service and customer satisfaction. If you experience any issue with our hosting services, we aim to resolve it within 72 working hours (Monday to Friday). If we are unable to do so, you are entitled to a refund based on the policy outlined below.
We offer a money-back guarantee for eligible hosting services, with refund windows ranging from 7 to 10 days, depending on the hosting type and billing cycle. The exact refund eligibility duration for your specific plan is transparently stated at the time of purchase.
Note: If you apply a promocode during checkout, your service becomes non-refundable, regardless of the discount percentage. Additionally, if you claim free migration with reseller hosting and later cancel after migrating over 20 accounts, migration charges will be deducted from your refund. The fee is $4 for under 100 accounts and $10 for over 100 accounts.
To qualify for a refund under our money-back guarantee, the following conditions must be met:
- Only your first hosting order is eligible for a refund. Renewals are strictly non-refundable.
- Multiple accounts managed by the same person are not eligible for a refund.
- You must be a new customer and not an existing or past customer of DotShift.
- Your service must not have been abused or misused (refer to our policies on CPU, Bandwidth, Disk Usage, and Account Security).
- You must not have initiated a dispute or chargeback with your payment provider.
- The refund applies to the base price of your plan’s billing cycle. Add-ons or extras are not refundable.
- Any payment gateway or transaction fees incurred are non-refundable.
- If you claimed a free domain during signup, the actual cost of the domain will be deducted from your refund.
- For plans with billing cycles of 3 months or more, the used duration will be deducted from your refund.
Violation of any of the above conditions will result in cancellation of refund eligibility.
Refund Timeframes by Hosting Type
- Shared Hosting, Unlimited Hosting, Cloud Hosting, Offshore Hosting, DMCA Ignored Hosting: Eligible for refund within 7 days of purchase.
- WHM Reseller, Master Reseller, Alpha Reseller Hosting: Eligible for refund within 10 days of purchase.
Refunds requested beyond the stated period or not meeting the conditions above will not be processed under any circumstances.
Refund Policy for VPS & Dedicated Servers
Please note that we do not provide refunds for VPS (Virtual Private Servers) or Dedicated Server purchases. Proceed with your purchase carefully, as these services are non-refundable. Server licenses are also non-refundable.
Service Cancellation and Refunds
If DotShift cancels a service, a refund will be issued according to our internal policies, provided that no terms of service have been violated. However, if you breach our terms and conditions, such as engaging in abuse or misuse, we reserve the right to withhold any refund.
DotShift staff reserve the right to cancel your service if you exhibit inappropriate behavior towards our support team, including using abusive language or sharing negative comments, such as defamatory reviews or statements that harm DotShift’s reputation. In such cases, we will provide a 7-day notice period during which you can take a backup of your data.
After this backup period, your service will be terminated, with or without refund depending on the circumstances. We value maintaining a respectful environment, and if you are dissatisfied with our service, we prefer not to continue the relationship.
Refunds for Payments Made via Cryptocurrency
DotShift allows users to purchase digital services using cryptocurrency. However, please be aware that cryptocurrency transactions are typically non-refundable due to the nature of blockchain technology and the difficulty in reversing such transactions.
Contact Us for Assistance
If you have any questions regarding our refund policy, or if you would like to request a refund, please reach out to our support team at [email protected]. We are here to assist you with any concerns or inquiries you may have.
Refunds will be credited within 7-15 days, depending on the payment gateway used for the transaction.
Last Update On 2nd-August-2025