Privacy Policy

Introduction

This Privacy Policy explains how DotShift handles personal information.

By using our website or services, you agree to this policy and the related service terms.

If we make important changes, we update this page and may notify you by email or in your client area.

Who we are

DotShift is responsible for the personal information described on this page.

We are committed to protecting your privacy and handling your data responsibly.

• Privacy & support: [email protected]
• Billing: [email protected]
• Abuse & security: [email protected]

What we collect

We collect only the data needed to run, secure, and improve our services.

• Account data: name, email, phone, address, company info, and account identifiers.
• Billing data: order details, invoices, payment status, partial payment references, and refund records.
• Support data: ticket content, messages, attachments, and troubleshooting details you share.
• Service data: domains, IPs, server settings, control panel identifiers, and service usage metrics.
• Optional data: survey responses, marketing preferences, and referral or affiliate identifiers.

We do not store full payment card details. Payments are processed through secure third-party payment providers.

Automatic data

When you use our site or services, technical data is collected automatically.

• IP address, browser, device type, and basic location estimate.
• Pages visited, timestamps, referring pages, login attempts, and activity logs.
• Security and anti-fraud signals used to detect abuse and protect accounts.

This data is used only for security, analytics, and service improvement.

Your hosted content

You control the content you host. We process it to provide the service you purchased.

• We may scan for malware, spam, abuse, and illegal material to protect our network.
• If you request support, authorized staff may access your service only as needed.
• If your site collects end-user data, you are responsible for your own privacy notices and legal compliance.

We do not actively monitor all hosted content, but we may investigate when required for security, abuse prevention, or legal compliance.

We do not use your private hosted files or hosted email content for advertising.

How we use data

We use personal data to operate the business and support your services.

• Set up and deliver services.
• Process payments, renewals, and refunds.
• Provide support and troubleshoot issues.
• Prevent fraud, abuse, and security incidents.
• Send billing, service, and security notifications.
• Meet legal, tax, and regulatory obligations.

Legal bases

Where required (such as EEA/UK laws), we process data based on valid legal grounds.

• To perform a contract with you.
• For legitimate interests like security and service improvement.
• With consent for optional activities (such as some marketing or cookies).
• To comply with legal obligations.

Cookies

We use cookies and similar tools to keep the site working and improve user experience.

• Required cookies: login, session, security, and checkout.
• Preference cookies: language, currency, and display settings.
• Analytics cookies: traffic and performance measurement.

You can block cookies in your browser, but some features may stop working.

Data sharing

We do not sell your personal data.

We may share data only when needed with trusted providers, such as payment processors, domain registries, infrastructure vendors, support tools, or legal advisors.

All third-party providers are required to handle data securely and only for the intended purpose.

We may also disclose data when required by law, court order, or to protect rights, safety, and security.

International transfers

Your data may be processed in multiple countries where we or our providers operate.

When required, we use suitable safeguards for international transfers.

Retention

We keep data only as long as needed for service, security, legal, and accounting reasons.

• Account and service records are kept while your account is active.
• Some billing and tax records are retained as required by law.
• Logs and backups are retained on rolling schedules, with longer retention during investigations or legal holds.

Security

We use technical and organizational safeguards to protect your data.

• Encryption in transit where applicable (HTTPS/TLS).
• Restricted access controls and internal security practices.
• Monitoring and controls to prevent abuse and unauthorized access.

We regularly review and improve our security practices to protect against evolving threats.

No online system is 100% secure. Please use strong passwords and enable 2FA when available.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict your personal data.

To make a request, email [email protected] from your account email or complete identity verification if requested.

We may decline or limit requests where law allows (for example legal retention, fraud prevention, or dispute handling).

Marketing

Service and billing emails are necessary. Marketing emails are optional where required by law.

• You can unsubscribe from marketing at any time.
• We may still send essential service, billing, and security notices.

Children

Our services are for adults and businesses.

We do not knowingly collect personal data from children under the legal age threshold. If this happens, contact us and we will review and remove data where appropriate.

External links

Our website may link to third-party services.

Their privacy practices are separate from ours. Please review their policies before sharing data.

Surveys

Survey participation is optional.

We use survey feedback to improve products and support. We may use aggregated, non-identifying insights internally.

Policy changes

We may update this Privacy Policy when services or legal requirements change.

The latest version is always on this page, with the updated date shown below.

Contact

For privacy requests, questions, or data-related concerns:

[email protected]

Last updated: 14 April 2026
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